Questions about buying factory-direct travel accessories

No. VoyagiQ is B2B only. We sell to travel shops, luggage stores, airport retail, online sellers, brands, distributors, hotels, tour operators, promo agencies and other companies with a valid business and VAT number.

Catalogue items follow the factory MOQ shown on each product page, so the minimum depends on the model, material and packaging. Private-label products with your logo, EAN, retail box or multilingual labels usually start from about 300 pieces per model. Different products can be combined in one shipment where the production schedule and cartons allow it.

Product pages show an indicative net “from” price per piece, excluding VAT, freight and duty. For a delivered offer, send us the product links, quantities, branding needs and delivery country. We prepare a written quote within 2 working days.

Yes. Samples are charged at cost and credited against your first production order for the same item. Typical sample delivery to the EU takes 7–14 days, depending on the product and whether a logo mock-up or material colour is needed.

Standard terms are a 30–50 % deposit, with the balance due before shipment or delivery, depending on the order type. Deferred terms are possible only for repeat clients with an agreed credit limit. Large seasonal or private-label orders can be split by production batch if this is agreed before confirmation.

For summer ranges, chains usually plan in September–November and confirm in January–February so goods can land in March–April. Private-label sea-freight orders should be placed November–January for the May–August peak. Independent shops and online sellers often reorder February–June, while promo Christmas gifts are usually booked August–October.

We can arrange logos, woven labels, hangtags, EAN stickers, retail boxes, inserts and multilingual warnings, depending on the item. Common options include PU passport wallets, luggage tags, packing cubes, toiletry bags, neck pillows, luggage straps and amenity kits. The practical minimum is usually about 300 pieces per model.

VoyagiQ is the travel-accessories line of EnjoyGroup Sp. z o.o. in Poland, and we act as the EU importer for orders we import and sell to you. Under GPSR, consumer products need an EU economic operator, product or packaging identification, batch or type data and warnings in the language of the country of sale. The same information should also be reflected in online listings where relevant.

Yes, we review the material risk by product category and request documents or lab tests where needed. Examples include phthalates in PVC luggage tags or clear pouches, PAH in rubber or plastic skin-contact parts, DMF in PU, Cr(VI) in leather and textile fibre labelling for fabric products. We do not claim a product is tested unless a report exists and you can review it.

Power banks require transport documents such as UN38.3 data and SDS, and they may require CE-related files for EMC, RoHS or RED when wireless or Bluetooth functions are present. Battery and WEEE obligations can also apply in each country of sale. For airline-related copy, we avoid “airline approved” wording and use factual information such as Wh capacity printed on the case, especially for models under 100 Wh.

Only where the lock uses a licensed Travel Sentry or Safe Skies mechanism and the factory confirms the licence for that model. If the licence is not confirmed, we describe the item as a combination lock, cable lock or mini padlock without TSA marks. This avoids incorrect claims on packaging and marketplace listings.

Yes. We inspect goods before shipment and provide a photo report covering cartons, labelling, product appearance, branding, quantities and obvious defects. For private-label orders we also check artwork placement, retail packaging and the agreed language versions against the approved files.

Typical production takes 25–45 days, depending on the item, season and branding method. Rail or sea freight to Poland usually takes 25–45 days, while air freight takes about 7–12 days. The total order-to-warehouse time is normally around 8–12 weeks.

No. We import the goods into the EU, handle customs clearance in Poland and deliver to your business address or warehouse. This means you buy from an EU company instead of managing import documents, duty payment and customs communication yourself.

Polish companies are invoiced with Polish VAT. EU businesses outside Poland with a valid VAT number are usually invoiced under the reverse-charge mechanism. For the UK, Switzerland and Norway, we confirm the route, invoice wording and import responsibilities before dispatch.

Yes, mixed shipments are common for catalogue and wholesale orders. A delivery can include luggage tags, locks, packing organisers, toiletry bags, neck pillows, travel wallets, adapters or other items, provided each line meets its MOQ and the goods are ready at a similar time. We consolidate where it reduces cost or simplifies delivery.

Send quantities, delivery country, preferred delivery date and any routing limits such as Amazon fulfilment centre requirements, hotel split deliveries or chain warehouse booking rules. If products contain batteries, liquids, magnets or electronics, mention this early because carrier options and documents can change. We then quote a realistic delivered price instead of only an ex-works unit price.