Privacy policy

1. Controller

The controller of personal data is EnjoyGroup Sp. z o.o., ul. Brzeska 8/4, 21-500 Biała Podlaska, Poland, EU VAT PL5372686054, KRS 0001143543, operating the website voyagiq.eu under the VoyagiQ brand. Contact: corp@voyagiq.eu.

2. What data we process

We process data you provide in forms, quote requests and emails, such as name, company, VAT number, email address, phone number, delivery country, message content, product requirements and attached files. We may also process data needed to prepare offers, samples, private-label packaging, EAN or label information, contracts, invoices, freight and customs documents. Technical data about website use, such as IP address, browser, device type and pages visited, may be collected through cookies and analytics tools if you consent.

3. Purposes and legal bases

We process personal data to answer enquiries, prepare catalogue, private-label, sourcing, amenity-kit and logistics offers, and take steps before concluding a contract (Art. 6(1)(b) GDPR). We process contract, accounting, tax, customs and delivery data to perform contracts and meet legal obligations (Art. 6(1)(b) and (c)). Website analytics and advertising measurement are used only with your consent (Art. 6(1)(a)). We may also process data to protect our rights, prevent misuse of the website and defend or pursue claims (Art. 6(1)(f)).

4. Recipients

Data may be shared with hosting and email providers, Telegram for internal lead notifications, Google for Analytics and Ads where consent is given, accounting and legal advisers, banks, insurers, carriers, customs brokers, fulfilment partners and partner factories where this is necessary to quote, sample, label, manufacture or deliver an order. For orders outside Poland, recipients may include freight and customs partners handling deliveries across the EU, UK, Switzerland and Norway. Data may be transferred outside the EEA, for example when using Google or Telegram services, on the basis of standard contractual clauses, adequacy decisions or other safeguards required by GDPR.

5. Retention

Enquiry and offer data is kept for up to 3 years after the last contact, unless a longer period is needed to establish, pursue or defend claims. Contract, invoice, accounting, tax, customs and transport data is kept for the period required by applicable law, usually 5 years after the end of the relevant tax year. Analytics and cookie data is retained according to the cookie policy and the settings of the relevant tools.

6. Your rights

You have the right to access your data and request rectification, erasure, restriction of processing, data portability and objection to processing based on legitimate interest. Where processing is based on consent, you may withdraw consent at any time without affecting processing carried out before withdrawal. You also have the right to lodge a complaint with the President of the Personal Data Protection Office (PUODO), ul. Stawki 2, 00-193 Warsaw, Poland.

7. Voluntariness

Providing data is voluntary, but some information is necessary to answer your enquiry, prepare a B2B offer, issue documents, arrange samples, organise freight or perform a contract. If you do not provide the required business and contact details, we may be unable to respond or process the requested order.