Terms of sale

1. Scope

These terms apply to B2B sales of luggage and travel accessories by EnjoyGroup Sp. z o.o., ul. Brzeska 8/4, 21-500 Biała Podlaska, Poland, EU VAT PL5372686054, trading through the VoyagiQ line (the Seller), to business customers (the Buyer). We do not sell to consumers. Individual written offers, specifications and order confirmations take precedence over these terms.

2. Offers and orders

Written offers are prepared after the Buyer provides the required product, quantity, branding, packaging, labelling and delivery information. A contract is concluded when the Seller confirms the order in writing, including by email, after the Buyer accepts the offer and any required deposit has been received. Factory MOQ, private-label minimums, lead times and “from” prices are indicative until confirmed for the exact specification and delivery route.

3. Prices and payment

Prices are net in EUR unless agreed otherwise and exclude VAT, freight, duty, testing, special packaging, EAN labelling, artwork preparation and country-specific EPR costs unless these items are expressly included in the offer. Standard payment terms are a deposit on order confirmation and the balance before shipment or release of goods. Deferred payment is available only for repeat clients with an approved credit limit, and goods remain the property of the Seller until paid in full.

4. Samples, artwork and specification

The approved sample, written specification, confirmed artwork and packaging file are the reference for production and inspection. Samples are normally credited against the order when the related production order is placed. Normal mass-production tolerances in colour shade, material hand-feel, dimensions, print position, stitching, zipper pullers and packaging fit are acceptable unless tighter tolerances are agreed in writing before production.

5. Production, compliance and labelling

For private-label and custom orders, the Buyer must approve all logos, artwork, EAN data, language versions and mandatory product information before production starts. The Seller acts as EU importer where agreed and arranges category-appropriate documents and checks for the product type, such as GPSR product information, textile fibre labelling, REACH-related material declarations or reports, CE documentation for travel adapters and power banks, and supplier licence confirmation where TSA wording or marks are used. The Buyer remains responsible for confirming that the final labelling, online listing text, local language warnings and EPR registrations match the countries where the goods will be sold.

6. Delivery

Delivery terms are stated in the order confirmation according to Incoterms 2020. Estimated timing may include 25–45 production days, 25–45 rail or sea transit days to Poland, 7–12 air-freight days where selected, and the time required for customs, inspection and final EU delivery. Delays caused by carriers, customs controls, port or terminal congestion, missing approvals, force majeure or late information from the Buyer do not constitute a breach by the Seller.

7. Inspection and complaints

The Buyer shall inspect the goods on delivery, record visible transport damage on the carrier’s delivery note and notify the Seller without undue delay. Quality complaints must include order number, SKU or product reference, photos or video, affected quantities, carton markings and a clear description of the defect. If the complaint is accepted, the Seller may repair, replace, supply spare parts, issue a credit note or refund the affected goods at its option.

8. Intellectual property and private label materials

The Buyer warrants that all logos, brand names, artwork, product shapes, packaging designs, instructions and claims supplied for private-label orders do not infringe third-party rights and may lawfully be used in the intended markets. Designs, moulds, tooling or packaging materials paid for by the Buyer belong to the Buyer where this is expressly agreed in writing. The Seller may refuse to produce or ship goods using protected wording, symbols or certification claims where the required rights or documents are not available.

9. Liability, law and jurisdiction

The Seller’s liability is limited to the value of the order concerned and excludes lost profits, loss of sales, recall costs, marketplace penalties, storage charges and other indirect or consequential losses, except in cases of intent or gross negligence. Polish law applies, excluding the UN Convention on Contracts for the International Sale of Goods. The court competent for the Seller’s registered office has jurisdiction, unless mandatory law provides otherwise.